Helpdesk Analyst

Location: 
Baltimore, MD
Compensation: 
19.00/hr

Our company provides a variety of information management and custom helpdesk services to Federal, state and local government agencies.

An excellent opportunity for a motivated candidate to demonstrate leadership while learning a wide spectrum of financial principles and helpdesk support best practices.

DUTIES:

  • Provide Level 1 and Level 2 helpdesk support in accordance with training and standard operating procedures.
  • Communicate with helpdesk users through email and telephone, providing assistance with basic financial system user issues.   
  • Responsibilities include facilitating helpdesk assistance through helpdesk support software by entering and tracking support requests through resolution.
  • Monitor helpdesk telephone and email inbox for new support requests.
  • Maintain appropriate helpdesk system configuration.
  • Participate in strategic planning associated with helpdesk support.
  • Diagnose and analyze system related issues and recommend appropriate solutions based on knowledge of the financial system software. 

REQUIRED SKILLS: 

  • Experience with web browser-based systems
  • Solid understanding of basic accounting/financial principles
  • Strong problem determination and resolution skills
  • Strong verbal and written communication skills to all levels of the organization
  • Must work effectively in a team environment, multi-team setting, as well as independently
  • Must be detail oriented and know how to provide status on assigned work

DESIRED SKILLS: 

  • AA or Bachelor's degree in accounting or related financial field.
  • Previous experience with enterprise financial systems
  • Previous experience in purchasing/procurement field

OTHER REQUIREMENTS:

  • U.S. Citizenship
  • Location: Baltimore, Maryland